Account deletion requests are handled directly by the STRIDE support team. Requests must be submitted from the email address associated with the STRIDE account.
01
Send your request
Send an email to stride@onneedle.co.za from the email address associated with your STRIDE account.
02
Include the required information
Subject Line
Account Deletion Request
Body
I request the deletion of my STRIDE account and all associated data. My registered email address is [Your Email].
03
Identity verification
Once we receive your request, we will verify your identity to ensure account security.
04
Account and data deletion
All your personal data, performance metrics, and profile information will be permanently deleted from our active servers within 14 business days.
Data Retention Notice
Some data may be retained temporarily in secure backups for legal or security compliance purposes before being fully purged.
If you have any questions, please contact our support team at stride@onneedle.co.za.